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Pleasure to deal with.
- Martin O'Neill NSW
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Great product, fast delivery.
- Barbara Brown VIC
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Quality product, express service. Thank you.
- Anna Wilson QLD
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I never thought buying online would be so easy.
- Anthony Sassini NSW
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FREQUENTLY ASK QUESTIONS |
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Do you have a shop?
Why are your fragrances so cheap?
Do you do wholesale?
Is it safe to order online?
What does EDT, EDP, A/S .etc. stand for?
My item is out of stock, will you be getting any more in?
Are your products testers?
How much will posting and packaging cost?
How long will it take for my order to arrive?
Can you leave my parcel in an agreed hiding place?
Can someone else sign for my parcel?
Do you deliver to P.O Box addresses?
My email address/password is not being recognised, why?
Can I change/cancel my order?
I won't be in when you deliver my parcel, what will happen?
I need to change the delivery destination of my parcel, how do I do this?
I used my Discount code but the price stayed the same?
I forgot to use my Discount code
My order is for a present, can I add a message?
Can I track my parcel?
Where is my order?
Which courier company do you use?
I need to return an item/s
How long will it be until I receive my refund?
When will I receive my order replacement?
I have been sent the wrong item / Part of my order is missing
Do I have to pay for the returns postage?
I have been refunded the wrong amount
Do you have a shop?
We are an online retailer and do not have a retail outlet. We do however have a large warehouse based in sydney, where your product is dispatched from.
Why are your fragrances so cheap?
Two reasons; firstly we import our fragrances from all around the world, where prices are cheaper. Secondly, we are an internet only business so do not have a need for an expensive retail outlet, so rents and rates are less. We then pass on these massive savings to you.
Do you do wholesale?
No we do not; we are an online that tries to sell our cheapest prices directly to our customers. If you are interested in corporate gifts or bulk discounts we are able to give special rates on request.
Is it safe to order online?
Yes. We have the highest security encryption on our website, which means your information is safe with us.
What does EDT, EDP, A/S .etc. stand for?
EDT- Eau De Toilette, EDP- Eau De Parfum, A/S- After Shave, EDC- Eau De Cologne.
From strongest to weakest: Perfume, Eau De Parfum, Eau De Toilette and Eau De Cologne, After Shave being the weakest with the least amount of oils in the fragrance.
My item is out of stock, will you be getting any more in?
Please email customercare@perfumeforever.com and we will be able to look into it for you.
Are your products testers?
We do not sell testers or demonstrations. Some websites do not clearly state that there products are testers, we are an established importer, and maintain the highest standards of quality control, please be assured that we are not selling testers. They are the genuine product, as you would find in any department store, just at a cheaper price.
How much will posting and packaging cost?
Please see the ‘Delivery' page
How long will it take for my order to arrive?
If your order was placed between Monday and Thursday, we will aim to process the order within 24 hours, and if you paid the standard delivery charge it should be with you within 1-3 working days for Australian destinations.
If you selected the Next Day Delivery service between Monday and Thursday before
Can you leave my parcel in an agreed hiding place?
No, unfortunately due to insurance reasons we need a signature upon delivery of a parcel. Alternatively we do deliver to customers' work addresses as long as the billing address is still supplied when placing the order.
Can someone else sign for my parcel?
Yes, as long as they live at the specified address they can sign for the parcel.
Do you deliver to P.O Box addresses?
Yes we do, we may need to speak with you if the order is of high value to make sure we can insure the parcel to its destination.
Please make sure the billing address is where the card is registered to, or this may delay the processing of your order.
My email address/password is not being recognised, why?
Please check if you have used another email address. It is a common mistake to use another email address or password; it could even be as simple as a spelling mistake. To log on successfully you will need the correct combination of your email address and password to log on as you did when registering. If the problem persists please email us at customercare@perfumeforever.com
Can I change/cancel my order?
We will need to look into how far your order has been processed first. Please email us at customercare@perfumeforever.com, this is the quickest way of getting in touch with us.
I won't be in when you deliver my parcel, what will happen?
If you are not in when the courier attempts delivery, they will leave a card informing you of their attempt and instructions of how to re-arrange the redelivery.
I need to change the delivery destination of my parcel, how do I do this?
We will need to look into how far your order has been processed first. Please email us on customercare@perfumeforever.com, this is the quickest way of getting in touch with us.
I used my Discount code but the price stayed the same?
During the ordering process the discount will not automatically show, you will need to clearly state your discount code in the ‘Comments Box' and we will manually deduct the amount. This refund will show in your next bank statement.
I forgot to use my Discount code
Please email us at customercare@perfumeforever.com with your details ready and the valid discount code and we will try to refund the amount.
My order is for a present, can I add a message?
Yes you can, we provide the option for a gift wrap service for $3.50 per item, and the gift tag with the written message is included in the price. Please add your message in the comments box provided.
Can I track my parcel?
Providing you have or create an account with us online, you can track your order from us receiving your order to it being delivered in the Australia. Instructions on how to do this will be in the email you will receive when you first order.
Where is my order?
Please check our ‘General Delivery Information' page to see if the parcel is still within the delivery times. For those of you who may have ordered with us before and received your parcel very quickly, please still allow the 1-3 working days for delivery as unfortunately we do not have control over the exact delivery date.
Which courier company do you use?
We use Australia for deliveries within the Australia and abroad.
I need to return an item/s
If there is something wrong with your order please see our ‘Returns and Refunds’ page
How long will it be until I receive my refund?
If you require a refund for goods you are returning, we will have to wait to receive the goods until we can refund the decided amount. This refund should show on your next bank statement, but the refund showing in credit on your account will be dictated by your bank, we do not have any control over this. The refund will be credited to the account you originally purchased with.
When will I receive my order replacement?
Once we have received the returned items we aim to process the exchange as soon as possible, and send the goods out for a delivery within 2-3 working days.
I have been sent the wrong item / Part of my order is missing
Regrettably mistakes do happen, and we apologise for the inconvenience. If this is the case with an order you have made with us please email us on customercare@perfumeforever.com and we will organize what step to take next.
Do I have to pay for the returns postage?
Delivery charges are non-refundable unless the fault with the item is ours. If this is the case we will advise how to send the parcel back to us.
I have been refunded the wrong amount
Regrettably mistakes can happen, and we do apologise for the inconvenience. Please email us on customercare@perfumeforever.com and we will arrange for the correct amount to be refunded.
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